Health Equity Service Line Optimization Playbook
Material Change is Achievable at Every Level
Whether across a service line or within a single business unit, we collaborate with administrative and clinical leaders and cross-functional teams to weave equity into the fabric of your operation to grow and optimize operational performance and financial success.
Using an equity-informed framework, we identify and mitigate disparities and uncover incremental growth through reduced patient leakage. At the business unit level, we optimize performance in clinical operations, patient/member experience, analytics and business intelligence, digital health, finance, workforce, strategy, marketing and communications.
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Meet Our Health Equity and Belonging Leaders
Duane Reynolds
Duane Reynolds, MHA, is the Chief Health Equity Officer at Chartis and President of the Chartis Center for Health Equity & Belonging. Recognized by countless organizations as a change maker within healthcare, Duane has helped to lead the national conversation around health equity and belonging. His work is illuminating new perspectives and helping others connect the dots between the future of healthcare delivery and value transformation.
Kathy Poston
Kathy Poston is a Principal and Vice President of Engagement at Chartis Center for Health Equity & Belonging. With a career spanning more than 25 years in healthcare, Kathy has extensive experience partnering with executive and senior leaders to advance their health equity and belonging initiatives for transformational change.
Krista D. Stepney
Krista D. Stepney, MHA, is a Principal and Vice President of Operations at Chartis Center for Health Equity & Belonging. She brings over 15 years of healthcare and professional experience and is a sought-after leader for organizational change management using an equity-based framework.
Atul Pathiyal
Atul Pathiyal is a Director and President of the Payer Advisory Services practice at Chartis. He has more than 25 years of advisory experience spanning the payer-provider continuum with a particular focus on designing new business models that harness the massive shifts shaping the healthcare industry.
Mark Bourdenko
Mark Bourdenko is a Principal with Chartis. At Chartis, Mark has served leading academic health systems, community health systems, children’s hospitals, payers, and private equity investors across a range of strategic planning initiatives.
LaTonya O'Neal
LaTonya O’Neal is a Principal in the Chartis Revenue Cycle Transformation practice. LaTonya is an accomplished revenue cycle leader with more than 30 years of healthcare experience in the areas of Patient Access, Health Information Management, Coding, Clinical Documentation Integrity, and Patient Financial Services.
